Privacy Policy

Overview

Tenurio provides software that helps organizations manage contractor access from request through expiry. That includes ownership, approvals, reviews, and audit trails. This Privacy Policy explains what information we collect, how we use it, and the choices available to customers, users, and website visitors.

If you use Tenurio through an organization, that organization controls its workspace and the data connected to it. In that case, we process workspace data on the organization's behalf.

Information we collect

Information you give us directly

We collect information you choose to provide, including:

• name, work email address, company name, and job title
• account credentials and authentication details
• billing and contact details
• messages you send to us through forms, email, or support requests

Workspace and service data

Customers use Tenurio to manage contractor access. That means we may process records such as:

• contractor names, work emails, managers, sponsors, and owners
• access requests, approval steps, dates, notes, and status changes
• system access details, roles, and expiry dates
• review decisions, reminders, and audit history
• integration data imported from identity providers, directories, HR systems, ticketing tools, and related business systems

We process this information to operate the product as requested by the customer.

Usage and device data

Like most software services, we collect technical information about how Tenurio is used, such as:

• IP address and approximate location derived from it
• browser type, device type, and operating system
• referring pages and pages viewed
• timestamps, error logs, and diagnostic events

Cookies and similar technologies

We use cookies and similar technologies to keep users signed in, remember preferences, measure product and website performance, and improve the service. We do not use the Tenurio marketing site or product to sell personal information.

How we use information

We use information to:

• provide, secure, and maintain the Tenurio platform
• authenticate users and enforce access controls
• sync approved integrations and process workflow actions
• send product notices, support messages, and service updates
• investigate bugs, abuse, misuse, and security issues
• improve product performance, usability, and reliability
• comply with legal obligations and enforce our agreements

How we share information

We share information only in limited circumstances:

• Service providers: We use trusted vendors for hosting, analytics, customer support, communications, and related operational services.
• Customer-directed integrations: If a customer connects Tenurio to another system, we may send or receive data according to that customer's configuration.
• Professional advisers and transactions: We may disclose information to advisers, auditors, or in connection with a financing, acquisition, merger, or similar transaction.
• Legal and security reasons: We may disclose information when required by law or when reasonably necessary to protect Tenurio, our customers, users, or the public.

We do not sell personal information or share it for cross-context behavioral advertising.

Customer responsibilities

Customers are responsible for the data they upload to Tenurio, the integrations they enable, and the notices they provide to their workforce, contractors, and end users. Customers should only use Tenurio with data they are authorized to manage.

Data retention

We retain information for as long as needed to provide the service, meet contractual obligations, resolve disputes, enforce agreements, and comply with law. Workspace data is generally retained for the length of the customer relationship and for a limited period after termination unless a different retention period is required by contract or law.

Some technical logs may be kept for shorter or longer periods depending on security, fraud prevention, or legal needs.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information, including access controls, logging, and infrastructure security practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International processing

Tenurio and our service providers may process information in countries other than the country where it was collected. When we do, we use appropriate safeguards as required by applicable law.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to object to particular processing activities. If we process your information on behalf of a customer, we will direct your request to that customer when appropriate.

You can also:

• update certain account information inside the product
• disable cookies in your browser, though some features may stop working properly
• unsubscribe from non-essential marketing communications

Children's privacy

Tenurio is intended for business use. It is not directed to children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. If we make a material change, we will update the effective date above and take other steps when required by law or contract.

Contact

Questions about this Privacy Policy can be sent to hello@tenurio.com.